Mira

Official WhatsApp, inside the Contact Center Connect one or several numbers of the WhatsApp Business Platform (Meta Cloud API) with Meta's sign-up button — including the number you already use in the WhatsApp Business app (coexistence: it keeps working on the phone). Each number gets its own Open Channel. Agents reply from Bitrix24 chat, send approved templates and record voice messages without leaving it, also from the mobile app.

Templates, CRM and automation Create templates of every type right inside the app (image, video, document, location, link/call/copy-code buttons) with a live preview of what the customer will see, and follow Meta's cost per message. Start a conversation from the CRM item details, use the "WhatsApp" channel in the Message tab in the CRM timeline, and add robots to your pipelines: send a template, send a text, ask a question and wait for the answer, start or stop the chatbot, close the conversation. A "do not contact" list is respected everywhere.

Journey: the AI chatbot Draw the service flow in a visual editor: messages, questions with WhatsApp buttons, media, business hours, conditions, CRM field reading and updates, exact calculations, API calls, distribution among agents and transfer to the queue. The AI agent block answers with your company's name, tone and material, and hands over to a human when needed. 3,000 AI answers per month are included.

Campaigns (add-on) Send WhatsApp marketing campaigns to an audience built from CRM filters or a spreadsheet, with A/B tests, tracked links, pacing, an estimated cost before sending and the revenue from deals won afterwards.

WhatsApp Business lines (QR code) Need a number outside the official API? Connect extra WhatsApp Business lines by QR code and use them in the same Contact Center.

How to start: install, open Mira in the left menu, connect your number in WhatsApp, choose the Open Channel and build your first Journey flow. Everything is configured in screens — no code.